National Childcare Industry
Facility maintenance across multiple sites requires effective coordination with contractors, facility coordinators and various stakeholders to ensure jobs are attended on time and within budget.
Our valued client faces multiple challenges while working with facility management companies, including lack of communication, unreliable and non-compliant contractors and a lack of process management.
They were looking for a facilities management company to manage the coordination process with contractors and improve internal communication with management.
We implemented an integrated facilities management solution for the client with our proven project management process.
We customised the communication and compliance processes specific to the childcare industry. Our proven systems meant contractors attend to jobs on time and within budget.
We overcame the communication challenges by being the single point of contact with our service partners. Proper communication flows in both directions with regular reporting of job updates. This ensures management is kept in the loop at all times.
Finally, we guaranteed that all contractors attending the sites were fully compliant and onboarded effectively, leading to higher quality work and better outcomes.
"It’s been a total pleasure to have worked with CBM. I know I have at times been demanding, but through it all, we kept the customer happy and we always managed a laugh at the end. You have also taught me so much more about the facilities management sphere and its challenges and I’m much wiser for that."